Hedge 286: Roundtable
It’s time again for Tom, Eyvonne, and Russ to talk about current articles they’ve run across in their day-to-day reading. This time we talk about WiFi in the home, how often users think a global problem is really local, and why providers have a hard time supporting individual homes and businesses. The second topic is one no one really cares about … apathy. What causes apathy? How can we combat it? Join us for this episode of the Hedge … if you can bring yourself to care!
download
Having worked for an ISP in Germany where customers could buy their own all-in-one modem/router from us or bring their own device. I feel like the wifi survey doesn’t reflect reality. I would say 80% of consumers dont even know the difference between wifi and their Uplink. They ll buy a 1 gbit fiber uplink and then call the ISP because they arent getting the promised 1 gbit when they are 3 rooms away from the router, with a laptop from 2010, using a speedtest from another provider. The customer call the ISP asking them to fix their internet, when the tech comes to their house they ll see that there isnt anything wrong with the uplink, maybe have 10 minutes to spare before their next appointment to give the customer some hints what they could do.
– use cables
– look at the channel usage
– look at DFS radar events and pin channels
– suggest repeater options for their modell
And all of this isnt the ISPs job.
The customer will then go on to say i called the ISP to fix my WiFi and they couldn’t solve the issue. If customers paid 2-3x the current market rate for their connections then it would make it feasible to help them with those issues but the vast majority here would not be willing to pay 120-150€ per month.
I suspect this survey was primarily US based, and it’s probably different in other places … 🙂
3. Travel-Ready and Wrinkle-Free