I’m teaching a three-hour webinar on troubleshooting on the 22nd of April:
This training focuses on the half-split system of troubleshooting, which is widely used in the electronic and civil engineering domains. The importance of tracing the path of the signal, using models to put the system in context, and the use of a simple troubleshooting “loop” to focus on asking how, what, and why are added to the half-split method to create a complete theory of troubleshooting. Other concepts covered in this course are the difference between permanent and temporary fixes and a review of measuring reliability. The final third of the course contains several practical examples of working through problems to help in applying the theory covered in the first two sections to the real world.
This is offered on Safari Books Online through Pearson. I think that if you register for the course, you can watch a recording later.