My next live training course is coming up on the 16th of December: Troubleshooting. This is one of those classes where I’m taking formal training from a former life (electronic engineering) and applying it to the networking world. From the description—
Troubleshooting is a fundamental skill for all network engineers, from the least to most experienced. However, there is little material on correct and efficient troubleshooting techniques in a network engineering context, and no (apparent) live training in this area. Some chapters in books exist (such as the Computer Networking Problems and Solutions, published in December 2017), and some presentations in Cisco Live, but the level of coverage for this critical skill is far below what engineers working in the field to develop solid troubleshooting skills.
This training focuses on the half-split system of troubleshooting, which is widely used in the electronic and civil engineering domains. The importance of tracing the path of the signal, using models to put the system in context, and the use of a simple troubleshooting “loop” to focus on asking how, what, and why are added to the half-split method to create a complete theory of troubleshooting. Other concepts covered in this course are the difference between permanent and temporary fixes and a review of measuring reliability. The final third of the course contains several practical examples of working through problems to help in applying the theory covered in the first two sections to the real world.