I just redid my slides for the network troubleshooting seminar I teach on Safari Books from time to time. This new set of slides should make for a better webinar. The outline now covers—

Segment 1: Foundations
Length: 50 minutes

  • MTTR, MTBM, MTBM
  • Resiliency in terms of troubleshooting
  • Positive feedback loops
  • Automated processes and fragility
  • The troubleshooting process
  • Avoiding the narrows
  • Using models to dive deeper
  • Using abstraction to counter the combinatorial explosion
  • When abstractions leak
  • What, how, and why models

10 Minute Break

Segment 2: Process
Length: 50 minutes

  • The theory of half split, as seen from search trees
  • Putting it together: a simple troubleshooting loop and the half-split
  • Using manipulability theory to prove it
  • Observations on observations

10 Minute Break

Segment 3: Examples
Length: 50 minutes

  • The EIGRP case
  • The BGP case
  • IS-IS and BFD

10 minute final Question and Answer Period

You can register here. Note the name of the seminar is changing, so the URL might change, as well.